Support

If you need support, then the most effective way is to use our integrated support system. You will find this in the dashboard and the IDE.

Dashboard

Support is available in the dashboard from the Contact Us link on the left.

IDE

Support is available within the IDE from the Help menu item, then Support/Contact Us.

Support Dialog

There is a support dialog that appears when you invoke the support option. This tracks all conversations and threads you have had with Codio and where you can also start a new conversation.

Intercom Start

If you are in Codio, you can see when a reply to your query arrives even if you have closed the support dialog box
Intercom Notification

Student Support

You can set a Contact URL for your students at the organisation level, see Organisation Contact URL and/or at the class level, see Class Contact URL so they can raise any questions they may have directly to your preferred area

If you set the contact URL for a class, this will override any contact URL you may have set at the organisation level.

Students will then be given the option to report a problem, ask a question related to their course work or if they have a problem accessing the Codio platform, or loading a unit can contact us

Student options

N.B. “Teacher” accounts will not be effected by this setting and they will still be able to contact Codio in the usual manner.